3 Most Typical Tenant Complaints & How To Tackle Them

Working in the industry of property management in Madeira Beach Florida demonstrate time and again that regardless of how careful you are about maintaining your properties, some issues will still pop up.

Handling the complaints of tenants in the proper way can go a long way in reducing their worries, increasing tenant retention rates, and helping establish yourself as a person who cares about his or her clients. Listed below are some of the most common complains that tenants generally have & the best way to deal with them.

Maintenance issues:

With maintenance problems being the most common issue plaguing a majority of the renters, the first step to deal with such complains smoothly and quickly should be the setting up of a competent complaint resolution system.

It is not required to say that a lease must involve precise instructions on how to raise a maintenance request, the anticipated response time for diverse types of upkeep complains, what to do in the event of an emergency and so forth.  For instance, many Madeira Beach Property Management companies ask their tenants to raise an online maintenance request to make simpler the process & allow easy tracking.

Regardless of the selected mode of notification, ensure to respond to all requests on time, preferably offering a time period when they can anticipate the problem to be resolved. If the resolution time needs to be adjusted according to the nature of the severity of the issue or you have to look for additional resources, notify the renters accordingly so they are prepared.

Lack of appropriate communication:

Northing annoys a renter more than delayed communication. Nobody likes to deal with a landlord or property manager who is always unavailable, does not respond his or her phone calls, or never responds to any e-mail.

May be you did not answer to his first e-mail because you felt his or her complains were illogical or not your accountability to rectify. But the lack of response sends a message to your tenants that you are not keen to listen to their issues.

Good renters are tough to find and if you do not answer to their problems in a timely manner, you will lose them to another property owners who values & respects them.

Pest invasion:

Nobody wants their homes invaded by pests. And if it is an apartment, the issue can spread quickly & get worse.

Take immediate action & appoint an exterminator instantly if your renter reports pest problems. Do not ignore to schedule a follow-up appointment after a week to make sure the issue is totally sorted out.

Nobody do Madeira Beach FL Property Management better than Simply Property Management. To schedule our professional property management service call us right now!

This blog is originally posted here: https://tampaareapropertymanagement.wordpress.com/2018/10/09/3-most-typical-tenant-complaints-how-to-tackle-them/